Privacy Policy

How Act Against Bullying collects, uses and protects personal information

Who We Are

Act Against Bullying is a UK registered charity supporting children, young people and families affected by bullying.

Our website is actagainstbullying.org.

Registered address:
68 Duke Road
London W4 2DE

For questions about this policy or your personal information, please contact in**@****************ng.org.

Information We Collect

Depending on how you interact with us, we may collect:

  • Your name, email address and information you provide when contacting us.
  • Contact information associated with newsletter subscriptions and campaign communications.
  • Information provided through fundraising and donation services.
  • Technical information needed for website operation and security.
  • Website usage statistics and cookie preferences.

We encourage visitors not to include unnecessary sensitive personal information in general enquiries.

How We Use Personal Information

We use personal information where necessary to:

  • Respond to enquiries and provide information or signposting.
  • Send newsletters and campaign updates where permitted by law.
  • Administer donations and fundraising activities.
  • Maintain website security and functionality.
  • Understand website usage and improve our services.
  • Meet legal, regulatory and accounting obligations.

Our lawful basis depends on the purpose of processing and may include consent, legitimate interests or compliance with a legal obligation. Where special category information is involved, an additional legal condition may be required.

Contact Forms and Email Enquiries

Our contact forms and mailing lists are intended for adults, including parents, carers, teachers and representatives of organisations. We do not knowingly invite children to submit their personal information through these services.

Messages submitted through our website contact form are sent to Act Against Bullying by email.

We use the information to respond to enquiries and, where appropriate, provide guidance or signposting.

Correspondence may be retained where reasonably necessary for administration, safeguarding or legal obligations.

Our contact form is not an emergency service. If someone is in immediate danger, call 999.

Newsletters and Campaign Emails

We use Mailchimp to manage occasional newsletters, campaign information and updates about Act Against Bullying's activities.

Our mailing list includes people who have subscribed through our website and general contact addresses for schools and organisations. We use these organisational addresses to share relevant anti-bullying information, educational resources and charity campaigns, where permitted by law.

We respect requests to stop receiving communications. Marketing emails include an unsubscribe option, and you may also contact us directly.

Mailchimp processes contact information to provide email distribution and related services. Its privacy information is available at Intuit's Privacy Centre.

Donations and Fundraising

Donations to Act Against Bullying may be made through PayPal, JustGiving and other third-party fundraising platforms. These providers process payments according to their own privacy policies and security arrangements.

Those providers handle payment information under their own privacy policies. We may receive donor details and transaction records necessary for administration, acknowledgements and legal accounting requirements.

Making a donation does not automatically mean you will be subscribed to marketing communications.

Website Analytics: Burst Statistics

We use Burst Statistics to understand how visitors use our website and which pages and resources are most useful.

Burst is configured to use cookieless visitor recognition. This helps us measure website activity without placing Burst's visitor-recognition cookie.

We use the resulting statistics to improve the website and make our information easier to find.

Cookies and Consent: Complianz

We use Complianz to manage cookie consent and provide information about cookies and similar technologies used on our website.

Essential technologies may be used for website operation and security. Where consent is required for optional cookies or scripts, visitors can accept, reject or manage their preferences through our cookie banner.

For more details, please see our Cookie Policy.

External Services and Embedded Content

Some pages may link to external services or contain embedded material, such as videos.

These services may process information according to their own privacy policies. We encourage visitors to review the relevant provider's information.

Sharing Personal Information

We may share information with trusted providers that support our website hosting, email communications, analytics, security and donation processing.

We may also disclose information where required by law or where necessary to address a safeguarding concern in accordance with applicable law.

We do not sell personal information.

International Data Transfers

Some external service providers, including email and technology providers, may process personal information outside the United Kingdom.

Where UK data protection law requires safeguards for international transfers, we take appropriate steps to ensure those requirements are met.

How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, taking account of legal, accounting and safeguarding requirements.

We periodically review and delete old correspondence and enquiries that are no longer needed. Some records, including donation and financial information, may need to be retained for longer to meet legal and accounting obligations.

Your Data Protection Rights

Under UK data protection law, you may have the right to:

  • Request access to personal information we hold about you.
  • Ask us to correct inaccurate information.
  • Request deletion in certain circumstances.
  • Object to or restrict certain processing.
  • Withdraw consent where consent is the lawful basis.
  • Request data portability where applicable.

To exercise your rights, email in**@****************ng.org.

You can also complain to the Information Commissioner's Office at ico.org.uk.

Keeping Your Information Secure

We take reasonable steps to protect personal information against unauthorised access, accidental loss and misuse.

No method of transmitting information over the internet can be guaranteed to be completely secure.

Changes to This Policy

We may update this Privacy Policy when our website, services or legal obligations change.

The latest version will be published here.

Last reviewed: October 2026